An NGO relied on Alma to manage the secure transport of staff and supplies to conflict-affected eastern Ukraine. Despite high-risk conditions, the mission was completed safely and without incident through real-time oversight and proactive planning.
An international NGO engaged Alma to deliver secure journey management for a high-risk mission involving staff and critical supplies moving from London to a conflict-affected region in Ukraine. The operation was scheduled during heightened hostilities, with the security situation deteriorating rapidly and significant risks to safe transit along the route.
The task posed several security challenges, including the threat of targeted attacks, military activity along major transport corridors, opportunistic crime, and disruption due to a rapidly shifting situation. Limited infrastructure, constrained access to medical support, and communication blackouts in certain areas compounded the operational risk. The client required a security partner capable of real-time threat mitigation and continuous oversight.
Tailored Security Solution:
Alma conducted a detailed risk assessment and route analysis, drawing on intelligence sources and in-country assets to understand potential hazards and establish a viable transit plan. The bespoke solution included:
• Development of a comprehensive journey management plan with multiple route options, secure stopover locations, and pre-identified safe havens.
• GPS tracking is installed in all vehicles, enabling real-time monitoring and geofencing alerts.
• Alma’s operations centre provides 24/7 oversight, live situational updates and immediate communication with the field team and the NGO’s London headquarters.
• Coordination with local security contacts and vetted ground support teams to ensure seamless navigation through high-risk zones.
• Pre-arranged emergency protocols, including medical response access, alternative extraction routes, and secure communication channels.
Alma’s security team maintained constant oversight throughout the journey, adjusting plans dynamically in response to real-time intelligence, road conditions, and developments in the conflict zone. The NGO’s personnel reached their destination safely and on schedule, with no incidents or delays. Alma’s proactive planning and live support enabled the client to focus on their mission objectives without distraction or undue risk.
"Alma’s preparation and real-time support were instrumental in the success of this mission. Their team provided reassurance at every stage, allowing us to operate confidently in an extremely challenging environment." – Country Director, International NGO.
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